Community Guidelines

Our social media channels are a forum for us to share information related to Invitae and genetic testing. We may not respond to mentions, replies or comments on social media channels.  We adhere to the community rules and guidelines outlined by Twitter, Facebook, LinkedIn, and Instagram and expect our followers to do the same.

What does that mean? We reserve the right to remove any comment at any time that we deem, at our sole discretion,  to be in violation of these community guidelines. We also reserve the right to block any user that we deem, at our sole discretion, to be violating these community guidelines.

We don’t allow:

  • Spamming
  • Violent, obscene, hateful, graphic, or threatening comments
  • Defamatory or off-topic comments
  • Personal attacks, bullying or harassment
  • Solicitation or promotion of goods, services or third-party sites
  • Comments that could be considered medical advice

If you feel your comment was removed unfairly, please contact us.

Content is informational only and should not be considered medical advice; please consult your provider regarding personal health or medical conditions.

Although we may link to an article or third-party site or tag another profile in our posts it doesn’t necessarily mean we endorse them or the content.
We only endorse our own content.

Please note that our social channels are not a customer service channel. If you have specific questions, please visit our support centers for clinicians and patients.
Many questions are answered there, but if you can’t find what you’re looking for, please fill out the contact form on our website, and we'll get back to you soon.

If you have any questions or concerns, need customer support or have a business or partnership inquiry, please visit our Contact Us page here.