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Our dedicated team is here to support you every step of the way

Have a question or comment?

For the quickest answers, check our support center:

For individuals

Find answers to common questions about the genetic testing process, results, genetic counseling, and more.

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For providers

Find answers to questions about ordering, billing, specimen collection and shipping, clinical support, technology, and much more.

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Can’t find the answer?

We’re here to help! Client services is just a click or call away.

US inquiries

Email clientservices@invitae.com at any time

Monday through Friday, 5:00 am to 5:00 pm Pacific Call us at (800) 436-3037 or fax us (415) 276-4164

International inquiries

Email globalsupport@invitae.com at any time

Monday through Friday, 4:00 am to 6:00 pm Pacific Call us at +1 (415) 930-4018 or fax us +1 (510) 417-3922

Local numbers for English, Spanish, Portuguese and Hebrew
Argentina: 11-5032-0180
Australia: 1800-961-370
Brazil: 11-3181-4924
Canada: 1-888-332-6039
Chile: 2-2599-4386
Colombia: 1-486-4863
Ecuador: 1-800001310
Israel: 180-947-0122
Mexico: 554-777-2190
Peru: 1-705-9827
South Africa: 080-021-2370
Uruguay: 000-4019-0910

Headquarters & laboratory

1400 16th Street, San Francisco, CA 94103