Take control of your health sooner, based on your DNA. We make it easy to access your unique genetic information.
How genetic testing works
Step 1
Request a test online or talk to your doctor.
See optionsStep 2
Provide a sample.
Schedule a blood drawStep 3
Get test results. If eligible, get post-test counseling.
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What's included
Clear potential next steps
Results come with clear guidance, so you and your doctor can confidently decide on a care plan.
Access to support
You can find resources and tools on what to expect through your online Invitae portal or get in touch with a genetic counselor.
Help with insurance and billing
If you have questions, our dedicated billing support team can help you understand your options.

Your privacy is important to us
We take privacy seriously. One of our core principles is that patients own and control their genetic data. You can login to your Invitae account at any time to set your preferences and control how your data is used.

Why patients choose us
Genetic insights you can trust
Our test results are based on the most up-to-date scientific research and our thorough, innovative approach to genetic testing.
Easier to access
Many health insurance plans now cover genetic testing, and with our nationwide network of patient service centers*, you can easily find one near you.
Live help along the way
Our friendly customer service team and certified genetic counselors are here to assist you throughout the process.
Get in touch
Email us if you’d like to talk about Invitae testing.
clientservices@invitae.com
Have questions?
- What is medical-grade genetic testing?
Our genetic tests are different from consumer-ordered DNA tests because we offer clinician-ordered, clinically validated tests in accordance with clinical laboratory standards that include comprehensive results with an actionable path forward. Consumer-ordered DNA tests are for general interest. We focus on medical conditions that can be prevented or treated if discovered early.
- What is a genetic counselor?
Genetic counselors are healthcare providers specifically trained in medical genetics. They are experts at explaining complex genetic concepts and analyzing family history to understand disease risk. They also help people understand what their genetic test results mean for themselves and family members. Talk to a genetic counselor.
- How do I view my personalized genetic test results?
We release your report to your physician as soon as it is available. You can also log into your online Invitae portal account and click Request Results to see an electronic version as soon as it’s available. This applies to US residents. Laws differ by country.
- Who can I contact today?
To speak directly with client services, email clientservices@invitae.com at any time or call 800-436-3037 Monday through Friday, 5:00 am to 5:00 pm Pacific time. Visit our contact page to find more information.