Help us improve healthcare for everyone.

Our team is making genetic information accessible to all.

Customer Care Specialist


This position is based out of San Francisco and covers the West coast. The Client Services team is responsible for ensuring high customer satisfaction across our customer base, building and scaling the client services organization, developing operational processes to build quality and efficiency, actively tracking and monitoring key performance metrics, and account management.

Job Requirements

  • 1-3+ years of experience with inbound service, biotech/healthcare preferred
  • Experience using customer service applications, such as Salesforce or other CRM
  • Exceptional oral and written communication skills
  • Expert knowledge of Google Apps and Mac OS X
  • Excellent organizational and task management skills
  • Enjoys solving problems and identifying patterns
  • Outgoing individual who loves working with people

Role Responsibilities

  • Be the hub across all departments, work with the operations, engineering, and lab teams on prompt handling of orders, fulfillment, and test results
  • Provide email and phone support to our customers: physicians, clinics, medical staff and patients
  • Assist and empathize with patients and physicians, some of whom can be under stress
  • Handle billing and payments for insurance claims and follow-up on patient invoices
  • Coordinate with the sales team on enrolling and educating new clinics on the testing process
  • Managing various projects and product initiatives

Invitae envisions a world in which genomic sequencing routinely informs lifelong health care decisions. We provide comprehensive, rapid, and affordable genome sequencing and clinically relevant interpretations of genomic data. We are committed to enabling the utilization of genomic data in order to improve health, catalyze scientific and medical research, and contribute to improved outcomes for everyone. Invitae is an open, title-free company that operates as a meritocracy. We focus intently on our ability to deliver reliable solutions that contribute to improving people's lives. We ruthlessly eliminate overhead and policies that interfere with productivity. We have excellent benefits. Our San Francisco location is in the hip SOMA neighborhood near great restaurants. Our office in Palo Alto is right on University Ave. Both are a couple of blocks away from CalTrain. Our Oakland office is one block from Lake Merritt, two blocks from uptown restaurants (Telegraph Ave), and three blocks from BART. Many of us bike or take public transit to work. We work hard during the week and we rest on the weekends.

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Invitae does not accept third party agency resumes or profiles. Any unsolicited resumes or profiles without an agreement in place become the property of Invitae, and Invitae is not responsible for any fees should a candidate be subsequently hired or placed within the company.