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Our team is making genetic information accessible to all.

Patient Access Specialist - San Francisco


We are seeking to add a Patient Access Specialist to our dynamic and rapidly expanding Client Services team. This individual will help patients determine the best financial options for accessing Invitae’s genetic test, whether through insurance billing, patient pay price or Invitae’s Patient Assistance Program.


  • 2+ years experience in medical billing, preferably in diagnostics
  • Exceptional oral and written communication skills
  • Excellent attention to detail and organizational skills
  • High level of customer empathy
  • Spanish, Portuguese or other language skills a plus
  • Familiarity with insurance processes, clinical policies and benefit design a plus
  • Knowledge of ICD-10 codes a plus
  • Experience using Google Apps and Mac OS X, and CRM applications such as Salesforce


  • Be well-versed in all Invitae billing processes and policies in order to respond clearly to billing questions from clients
  • Process insurance billing portion of orders, including reviewing the order for clinical criteria, verifying benefits with a patient’s insurance, and submitting required insurance paperwork (e.g. prior authorizations and/or statements of medical necessity) on behalf of patients and clinicians
  • Clearly communicate out-of-pocket cost estimates to patients/clinicians, and provide assistance in finding the best payment option for patients
  • Work closely with sales team to ensure understanding of Invitae billing policies
  • Adopt a mindset of continuous process improvement to make billing process more customer-friendly

Invitae envisions a world in which genomic sequencing routinely informs lifelong health care decisions. We provide comprehensive, rapid, and affordable genome sequencing and clinically relevant interpretations of genomic data. We are committed to enabling the utilization of genomic data in order to improve health, catalyze scientific and medical research, and contribute to improved outcomes for everyone. Invitae is an open, title ­free company that operates as a meritocracy. We focus intently on our ability to deliver reliable solutions that contribute to improving people's lives. We ruthlessly eliminate overhead and policies that interfere with productivity. We have excellent benefits. Our San Francisco location is in the hip SOMA neighborhood near great restaurants. Our office in Palo Alto is on Sheridan Ave. Both are close to CalTrain. Our Oakland office is one block from Lake Merritt, two blocks from uptown restaurants (Telegraph Ave), and three blocks from BART. Many of us bike or take public transit to work.

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Invitae does not accept third party agency resumes or profiles. Any unsolicited resumes or profiles without an agreement in place become the property of Invitae, and Invitae is not responsible for any fees should a candidate be subsequently hired or placed within the company.