How to place an order
We make ordering genetic tests easy
Step 1: Select and submit your order
We offer three ways to start an order. Ordering genetic tests online allows for more efficient processing, faster report delivery and access to additional features.
Order online
Browse our genetic test catalog to select a curated panel or create a custom test. Save your order at any time to return to it later.
Order on paper
Download the relevant PDF on our forms page, if you prefer to order via paper. Note: Exome testing can only be ordered online.
Order via a genetic testing access program
For relevant programs where your patient meets eligibility criteria, online ordering may be available. Browse to find out more.
Step 2: Collect and return a specimen
Collect your patient’s specimen using an Invitae collection kit and use the label provided for free return shipping.*
Request a kit
Invitae collection kits come with clear instructions and all packing materials needed to send the specimen back to the lab.
Specimen & shipping requirements
Specimen and shipping requirements depend on the specimen and test type. Please review both before sending in your patient’s genetic sample.
Schedule a pickup from your office
Collection kits come with a prepaid label inside.* Schedule a FedEx pickup from the Invitae portal.
Step 3: Receive results and determine next steps
When your patient’s test results are ready, you’ll receive a notification email. Simply log in to your online account to view, save or print your patient’s report.
Information for next steps
Reports come with clear information about potential next steps. For many results, we offer detailed gene-specific guides created by experts.
Peer-to-peer support
Our genetic counselors can help review results and identify relevant management guidelines and resources.
Patient counseling
Your patients can talk to our genetic counselors directly and, for certain tests, can even schedule an individual post-test counseling session at no additional charge. **
Gia®: our HIPAA-compliant clinical chatbot
Designed by genetic experts and used by more than 100,000 patients and their doctors, Gia reduces the time it takes to get genetic information by facilitating patient intake, education, risk assessment and, in some cases, automatic delivery of results.
Next steps and additional services
We are dedicated to making sure your patients—and their families—have the answers they need.