Simplicity from beginning to end

Easy online ordering

Place your order online for more efficient processing, faster report delivery, and access to additional online features. Setting up an account only takes a few minutes, and you can also browse and order directly from our online test catalog.

Online ordering is available for diagnostic testing, exome, proactive testing, and carrier screening. To order other reproductive testing, including preimplantation genetic testing and prenatal diagnosis, please visit the reproductive health catalog for ordering information.

If you prefer to place a paper-based order for panel testing, you can also download our paper test requisition from our Forms page. Please note that there is no paper requisition for the Invitae Boosted Exome, which can only be ordered online.

Place your order

Place your order online for the most efficient processing.

1. Create an account by visiting www.invitae.com/signup.
2. Sign in and then click Start an order.
3. Under Test selection, browse Invitae’s panels to select a pre-curated panel or create a custom test and add it to your order. You can also select a test from your recent or custom orders; order family follow-up testing; or order through a sponsored testing program or clinical trial by choosing the Partnership programs tab.
4. Fill out the requested information, including patient information in any order; save your entries at any time to come back to them later.
5. Enter billing information.
6. Submit your order.

If you prefer to open an account by speaking with an Invitae representative, please contact us at 800-436-3037.

Collect a specimen

1. Order Invitae blood or saliva collection kits, which you need for collecting and returning your specimen, at www.invitae.com/request-a-kit.
2. Label the specimen tube with the patient’s full name, date of birth, and specimen collection date.
3. If you need additional details on our specimen requirements, please visit www.invitae.com/specimen-requirements.

Print the requisition form

1. Print the requisition form that was created during the online ordering process.
2. If you prefer to place a paper-based order for panel testing, you can also download our paper test requisition from www.invitae.com/order-forms.

Please note that exome testing is ordered exclusively online.

Send the specimen and forms to Invitae

1. Package the requisition form with your patient’s specimen in the provided collection box.
2. You’re now ready to call your shipping carrier to schedule a pick-up. Return shipping is offered at no additional charge and a label is included in the collection kit for most samples returned from within the US, Canada, Europe, the Middle East, and Africa.
3. We recommend shipping the specimen via the fastest option available, on the same day the specimen is collected. We also recommend shipping at the beginning of the week to avoid any transport delays over a weekend.

Results

1. Once Invitae receives the shipment, you will receive the results in: 

• Panel testing: 10–21 calendar days on average
• STAT panel testing: 5–12 calendar days (7 days on average)
• Exome testing: 6–8 weeks on average 

1. If you ordered online, you can view the status of your order by logging in to your account. Alternatively, if you provided your email address on your paper-based order form, you can create an online account following the steps above to view the status of your order.
2. You will receive a notification email once the test results are ready.

If you have any questions about the ordering process, please contact Client Services at clientservices@invitae.com or 800-436-3037. Local contact information outside the US can be found at www.invitae.com/contact.