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Simplicity from beginning to end

Creating a seamless ordering experience

Easy online ordering

Place your order online for more efficient processing, faster report delivery, and access to additional online features. Setting up an account only takes a few minutes, and you can also browse and order directly from our online test catalog.

An Invitae online account enables you to:

  • Design and save custom orders for easy re-ordering
  • Securely share test results with patients and colleagues
  • Order on behalf of clinicians in your organization
  • Track order status in real time and keep a record of previous orders
  • Securely message Invitae staff and upload documents
  • View and download your test reports

If you prefer to place a paper-based order for panel testing, you can also download our paper test requisition from our Forms page. Please note that there is no paper requisition for the Invitae Boosted Exome, which can only be ordered online.

1

Sign up for an online account

This video provides instructions for healthcare providers; if you are a patient interested in setting up an account to track the status of your test, please visit our Patients page.

Sign Up

2

Place an order

  1. After creating an account, sign in and then click Start an order.
  2. Fill out the requested information, including patient information and test selection, in any order; save your entries at any time to come back to them later.
  3. When entering the reason for testing, select Panel/Gene Test, Exome, Family Variant Test/VUS Resolution, or Collaboration/Research Study.
  4. For panel tests, browse the test catalog to select a pre-curated panel or create a custom order.
  5. For exome, follow the detailed instructions to select a test option and provide a list of phenotypic features and symptoms present in the proband.
  6. Enter billing information and indicate if you would like Invitae to arrange a blood draw at your office or your patient's home at no additional charge (in the US and Canada only) or if you would like Invitae to send you specimen collection kits.
  7. Submit your order.

For the most efficient order processing, faster report delivery, and access to additional online features, we recommend that healthcare providers place their orders online. If you prefer to place a paper-based order for panel testing, you can also download our paper test requisition from our Forms page.
Exome testing is ordered exclusively online.

Start an order

3

Send in sample

  1. Use our online request form to request a free Invitae blood, saliva, or assisted saliva collection kit, which you will need for collecting and returning your specimen.
  2. Label the sample tube with the patient’s full name, date of birth, and sample collection date. For full details about our sample requirements, visit our Sample Requirements page.
  3. Within the US and Canada, Invitae can arrange a blood draw at your office or your patient’s home at no additional charge. If you require this service but did not indicate it during the online ordering process, please contact Client Services to schedule the appointment. Appointments must be scheduled at least three days in advance.
  4. Print the requisition form that was created during the online ordering process. Invitae’s requisition forms (for panel testing) are also available on our Forms page. (Exome testing can only be ordered online.)
  5. Package the requisition form with your patient’s sample in the provided collection box.
  6. You’re now ready to call your shipping carrier to schedule a pick-up. Within the US, return shipping is offered at no additional charge and a label is included in the collection kit. We recommend shipping the sample overnight, on the same day the sample is collected. We also recommend shipping at the beginning of the week to avoid any transport delays over a weekend. For full details about our shipping requirements, visit our Sample Requirements page.

4

Receive results

  1. Once Invitae receives the shipment, you will receive the results in:
    1. Panel testing:  10–21 calendar days (14 days on average)
    2. STAT panel testing: 5–12 calendar days (7 days on average)
    3. Exome testing: 6–8 weeks on average
  2. If you ordered online, you can view the status of your order by signing in to your online account to your account. Alternatively, if you provided your email address on your paper-based order form, you can create an online account following the steps above to view the status of your order.
  3. You will receive a notification email once the test results are ready. The detailed clinical report, reviewed by our clinical sign-out team, will be available online for you to view, download, and print at your convenience. You can access the report anytime by signing in to your online account

Have questions?

Clinical Consult Services

Genetic counselors available to review cases, clarify options, and discuss results

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Client Services

Representatives available to answer questions about ordering, billing, policies, and logistics

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Help Center

Answers to common questions about genetic testing with Invitae

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