FAQs: Billing

Answers for patients and individuals who have questions about how to pay for genetic testing, including insurance options.

Patient assistance program

Invitae’s patient assistance program is one of the many ways we’re working to make genetics accessible and affordable.

For patients in the US who qualify based on income and household size, Invitae may reduce the patient responsibility on a sliding scale.
The patient assistance program application includes detailed income criteria.
For exome, please contact billing for patient assistance options, as the calculator outputs don't apply.
The program is unavailable for proactive health tests.

Use this tool to get an estimate of maximum out-of-pocket costs for Invitae tests or to see program eligibility

Number of household members*

Select...

Insurance type*

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Annual pre-tax household income

*The information provided is an estimate of the expected amount owed for those eligible for the program. The output is not binding and may change based on the accuracy of the information provided, the type of insurance, whether the insurance-specific coverage criteria for genetic testing, and additional variables. Patients with US federal or state-funded health insurance (e.g., Medicare, Medicare Advantage, Medicaid, Managed Medicaid, Tricare, CHAMPUS, VA Health Care) are excluded from the program. Invitae reserves the right to modify or cancel its patient assistance program at any time.

Government-funded insurance includes Medicare, Medicare Advantage, Medicaid, Managed Medicaid, Tricare, CHAMPUS, VA Health Care.

Cost

What payment options are available?
Through the Invitae Billing Assurance Program, our dedicated billing specialists work with each patient to get a comprehensive view of their individual situation and help identify cost-effective and affordable payment options.
Within the US, billing insurance is often the most cost-effective choice. Typically, the out-of-pocket cost for a patient using insurance is less than $100.
Read on to learn more about billing options. When you’re ready to speak directly with a billing specialist, email us at billing@invitae.com or call 833-941-0828.

Insurance (US ONLY)
Most insurance plans cover genetic testing and Invitae is in network with national US health insurance plans.
Here's how it works:
When your test is complete, lnvitae submits a claim to your insurance and, once processed by your insurance, sends you a statement if you owe anything.
If you owe more than $100, you’ll receive a call from our billing team to talk about cost-effective and affordable options based on your specific situation.
You can also use our online estimator to see if you qualify for our patient assistance program by scrolling to the top of this page.
If your cost is higher than anticipated, call us when you receive your bill. We will work with you. Reach our dedicated billing specialists at billing@invitae.com or 833-941-0828. If you’re located outside the US, find local contact information at invitae.com/contact.

Medicare & Medicaid (US only)
Medicare and Medicaid frequently cover genetic testing. Please see the "Is Invitae’s genetic testing covered by Medicare and Medicaid in the US?" section below for more information about exclusions for the types of tests they may cover.

Patient assistance program (US only)
For US patients who qualify, the cost of tests may be either partially discounted or entirely waived, depending on income-based eligibility requirements. You can see if you qualify for the patient assistance program by using our online estimator above or viewing the patient assistance program application..

Insurance

Is Invitae’s genetic testing covered by insurance in the US?
Most insurance plans cover genetic testing in the US and Invitae is in network with national US health insurance plans.
Here's how it works:
When your test is complete, lnvitae submits a claim to your insurance and, once processed by your insurance, sends you a statement if you owe anything.
If you owe more than $100, you’ll receive a call from our billing team to talk about cost-effective and affordable options based on your specific situation.
You can also use our online estimator to see if you qualify for our patient assistance program by scrolling to the top of this page.

If your cost is higher than anticipated, call us when you receive your bill. We will work with you. Reach our dedicated billing specialists at billing@invitae.com or 833-941-0828. If you’re located outside the US, find local contact information at invitae.com/contact.
Is Invitae’s genetic testing covered by insurance outside of the US?
I got a bill from Invitae. How do I pay?
I received an explanation of benefits (EOB) from my insurance company. Is this a bill?
What should I do if I receive a check from my insurance company?
If you receive a check from your insurance company, you have two options. You may:
Endorse and mail the check alongside any additional paperwork from the insurance company to Invitae. Endorse the check by writing “Pay to the Order of Invitae” on the back and sign your name directly below.
Cash the check yourself and remit payment to Invitae using a payment method of your choice, such as credit card, personal check or money order. You can make a credit card payment by phone by calling 833-941-0828.

All checks or money orders should be mailed to:
Invitae
Dept LA24132
Pasadena, CA 91185-4132

Medicare and Medicaid (US only)

Is Invitae’s genetic testing covered by Medicare and Medicaid in the US?
Medicare (and managed Medicare) and Medicaid (and managed Medicaid) beneficiaries may be eligible for Invitae testing when specific criteria are met.
Exceptions:
We do not accept Medicare (or managed Medicare) for exome testing.
We accept Medicaid (or managed Medicaid) for exome orders placed in the following states: Arizona, Connecticut, Florida, Idaho, Kentucky, Maryland, Minnesota, Missouri, North Dakota, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Utah, Virginia and Washington.
We accept Medicaid (or managed Medicaid) for chromosomal developmental disorders orders placed in the following states: Alaska, Arizona, Arkansas, Colorado, Connecticut, Georgia, Hawaii, Iowa, Idaho, Indiana, Kentucky, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Utah, Vermont, Virginia, Washington, Wisconsin and Wyoming.