(Image: Gia, our virtual genetic information assistant)

Meet Gia, our virtual genetic information assistant

A HIPAA-compliant clinical chatbot, Gia facilitates virtual conversations with patients, including intake of family history and automatic delivery of results.

Offering genetic testing is simple with Gia

(Icon: Gia clinical chatbot)

1. Share Gia: Provide a link to your patients prior to their appointment. Available for patients and clinicians in the US.

(Icon: Intake with Gia clinical chatbot)

2. Intake: Via a virtual chat, Gia gathers intake information, including personal and family history.

(Icon: Education with Gia clinical chatbot)

3. Education: Gia guides your patients through pre-test education from the comfort of their home.

(Icon: Guidance with Gia clinical chatbot)

4. Guidance: When a patient completes a chat, you'll receive a clinical summary note and overview of your patient’s eligibility (for cancer testing), their interest in genetic testing, and which test to consider.

(Icon: Ordering with Gia clinical chatbot)

5. Ordering: The order form automatically populates with patient information. Simply select the test and sign electronically.

(Icon: Results with Gia clinical chatbot)

6. Results: Receive your patient’s results and follow up with them directly. Or choose for Gia to release results, provide education, and facilitate an appointment with an Invitae genetic counselor when appropriate.

Gia can assist:

(Icon: Gia chatbot: Cancer)

Patients who have cancer
 

  • Identify patients who need germline genetic testing according to guidelines

  • Answer questions about testing

  • Automatically return results, answer questions, or facilitate an appointment with an Invitae genetic counselor

(Icon: Gia chatbot: Cancer risk)

Patients who may be at risk for cancer

  • Collect family history

  • Provide a genetic risk assessment with the Tyrer-Cuzick model

  • Automatically return results, answer questions, or facilitate an appointment with an Invitae genetic counselor

(Icon: Gia chatbot: Pregnancy)

Patients who are pregnant or considering it

  • Collect and assess personal history

  • Automatically return results, answer questions, or facilitate an appointment with an Invitae genetic counselor

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Results delivery without sacrificing quality interactions

Through an interactive chatbot, Gia can walk your patients through their genetic test results or schedule them for a call with an Invitae genetic counselor.

In the Invitae portal, you can select the types of results Gia should help release to your patients.

(Illustration: Patients love interacting with the Gia clinical chatbot)

Patients love working with Gia

  • Over 100,000 patients have interacted with Gia to date.

  • More than 80% of patients invited to engage with Gia chose to do so.

  • Gia has a 92% overall satisfaction rate with patients and is used by some of the top academic health systems in the US.