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Our dedicated team is here to support you
every step of the way

Have a question or comment?

For the quickest answers, check our support center

For Providers

Find answers to questions about ordering, billing, specimen collection and shipping, clinical support, technology, and much more.

For Individuals

Find answers to common questions about the genetic testing process, results, genetic counseling, and more.

Can't find the answer? We're here to help!

Send us an email at clientservices@invitae.com or give us a ring using one of the phone numbers listed on this page. We'll get back to you soon.

US testing inquiries

  • Phone: (800) 436-3037

  • Fax: (415) 276-4164

  • Hours: M-F 5:00 am to 5:00 pm Pacific

 

Headquarters & laboratory


1400 16th Street
San Francisco, CA 94103

 

International inquiries

  • +1 (415) 930-4018

  • Hours: M-F 4:00 am to6:00 pm Pacific

 

Local phone numbers, for English, Spanish, and Portuguese

Argentina: 11-5032-0180
Australia: 1800-961-370
Brazil: 11-3181-4924
Canada: 1-888-332-6039
Chile: 2-2599-4386
Colombia: 1-486-4863
Israel: 180-947-0122
Mexico: 554-777-2190
Peru: 1-705-9827
South Africa: 080-021-2370
Uruguay: 000-4019-0910