Help us improve healthcare for everyone.

Our team is making genetic information accessible to all.

Technology Support Specialist

Description

We're looking for a technology support specialist with a strong knowledge of computer hardware and software and an ability to provide timely response and issue resolution for our internal employees. Candidates should have experience in varying technology systems and tools and with both PC and Macs.   At Invitae, we're using genetics to improve healthcare for everyone. Working with us will give you an opportunity to use your technical skills to do real and tangible good. We have offices in San Francisco, Oakland, and Palo Alto and offer a flexible work environment.

Skills and Requirements

  • Experience and ability to configure and solve complex issues using PC and Mac based systems across different geographical areas on-site and remotely
  • Experience provisioning accounts and troubleshooting Google Apps, Active Directory, Office365, Okta
  • Ability to open, track, and close customer tickets using JIRA
  • Experience providing direct technical support and problem resolution to users via on-site, phone, and video technology. JAMF/Airwatch Device Management Administration a plus.
  • Experience providing support for video/meeting/teleconference call set-up and administration
  • Experience working within a knowledge management and documentation management environment

Invitae envisions a world in which genomic sequencing routinely informs lifelong health care decisions. We provide comprehensive, rapid, and affordable genome sequencing and clinically relevant interpretations of genomic data. We are committed to enabling the utilization of genomic data in order to improve health, catalyze scientific and medical research, and contribute to improved outcomes for everyone. Invitae is an open, title-free company that operates as a meritocracy. We focus intently on our ability to deliver reliable solutions that contribute to improving people's lives. We ruthlessly eliminate overhead and policies that interfere with productivity. We have excellent benefits including commuting reimbursement, catered lunch multiple times a week, endless snacks and an amazing company culture. At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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Invitae does not accept third party agency resumes or profiles. Any unsolicited resumes or profiles without an agreement in place become the property of Invitae, and Invitae is not responsible for any fees should a candidate be subsequently hired or placed within the company.